ZAMS Technologies (“we,” “our,” or “us”) is committed to ensuring that your order is processed efficiently and delivered in a timely manner. This Shipping and Delivery Policy outlines the procedures and timelines for digital and physical products purchased from our website [www.zamstechnologies.com].
1. Digital Products
- Delivery: Digital products are available for download immediately upon successful payment. Once your payment is processed, you will receive an email with a download link and instructions on how to access your digital product.
- Access: You can also access and download your digital products directly from your account on our website under the “Downloads” section.
2. Physical Products
- Processing Time: Orders for physical products are typically processed within 1-3 business days from the date of purchase. You will receive a confirmation email once your order has been processed and is ready for shipment.
- Shipping Time: Delivery of physical products may take between 0 to 30 days from the date of shipment, depending on your location and the shipping method selected. Delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, and customs processing.
- Shipping Costs: Shipping costs are calculated based on the shipping method chosen at checkout and your delivery address. You will see the shipping costs before you complete your purchase.
- Tracking: Once your physical product is shipped, you will receive a shipping confirmation email with a tracking number (if applicable) so you can monitor the status of your delivery.
- Delivery Issues: If you encounter any issues with your delivery, such as a delay or damaged package, please contact us at [support@zamstechnologies.com] for assistance. We will work with you to resolve the issue as quickly as possible.
3. Address Accuracy
- Responsibility: It is your responsibility to provide accurate and complete shipping information at the time of purchase. We are not responsible for delays or issues arising from incorrect or incomplete addresses.
- Address Changes: If you need to update your shipping address, please contact us immediately after placing your order. We can only make changes to your address before your order has been processed and shipped.
4. International Shipping
- Customs and Duties: For international orders, you may be subject to customs duties, taxes, or other fees imposed by your country’s regulations. These additional charges are the responsibility of the recipient and are not included in the shipping cost.
- Delivery Time: International deliveries may take longer than domestic shipments due to customs processing and other factors. Delivery times can vary based on your location.
5. Contact Us
If you have any questions or concerns about shipping and delivery, please contact us at:
ZAMS Technologies
support@zamstechnologies.com
6. Policy Changes
We reserve the right to modify this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates.
7. Governing Law
This policy shall be governed by and construed in accordance with the laws of the [State/Country], without regard to its conflict of laws principles.